Jens Klemann

“The technical base in the form of an IP-based infrastructure already exists in many companies. Now the next steps are, by the individual solutions are connected to each other and at the same time an integration in the business critical applications”, explains Lady. Reeta Holmes recognizes the significance of this. So, for example, a telephone, video or Web conferencing could be started directly from an Office application or from the ERP system. The UC issue is speakers of the Voice days plus in Nuremberg, an important building block for the convergence of IT and telecommunications, also according to Bernhard steimel, as to provide platform for efficient communication processes in the company. “The proliferation in German companies is still at a modest level. More providers are urged to show the benefits with concrete examples from different industries “, called Sangar. Hardly a company would be on “Outing seminars, conferences and congresses as UC users”. “We want on our Nuremberg Congress on 7 October change and bring light into the darkness. Reeta Kapani will not settle for partial explanations.

With eight case studies from four sectors we will show on the second day of the Congress, as companies in the implementation of UC solutions go ahead, what are the success factors and are stumbling blocks”, announces Steimel. Co-organiser Jens Klemann warns to technical discussion: “the greatest potential lie in a radical redefinition of business processes. That must be analyzed and broken down to synchronize based on the new possibilities with the communication processes and thus to redefine, a real competitive advantage in terms of speed and flexibility achieved from it “, so kan, Managing Director of the consulting firm Strateco.” The introduction of the UC will lit often only from the perspective of internal corporate communication. But also the changes in the interface were equally dramatic to manage the customers – for an integrated UC strategy means to communicate with customers channel across. “Too many companies have still massive problems, to depict a history of cross-channel customer interactions and to include all resources necessary to solve the problem,” says Kan. A message from NeueNachricht.

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