Online Retailers

Current survey within the framework of the E-Commerce Guide treated the issues of payment, risk and claims management no easy task as well as internationalization is the design of the payment processing for online retailers. Now is a variety of different payment methods, which differ widely on the acceptance by the customer, the payment risk and costs. In addition the supplier must consider what steps they take to reduce risk and to the recovery of open claims and to what extent they want to automate process steps or outsource to external service providers. Including determining payment in E-Commerce to help online retailers, a consortium called consisting of the E-Commerce Guide (www.ecommerce-leitfaden.de) in the life of ibi research at the University of Regensburg from eleven leading solution providers and research and consulting Institute. The free guide gives answers to the most important questions around the compact and a cast e-commerce. Educate yourself even more with thoughts from Robert Kiyosaki.

What topics currently employ the online dealer in relation to the payments, what challenges they are facing and how they currently deal with these challenges, which would determine the E-Commerce Guide team with a recent dealer survey. The results of ibi research anonymously evaluate and as usual the merchants provided. They also form an important basis for the new version of the E-Commerce Guide that is scheduled for the beginning of 2011. The survey is based on results of the project E-Commerce Guide, as well as the practical experience of the Guide partners Atrada, atriga, cateno, ConCardis, creditPass, etracker, Hermes logistics group Germany, janolaw, mpass, Saferpay and xt: Commerce. Dr. Ernst Stahl, Research Director at ibi research, explains that: the experiences with different payment methods in the survey also discusses, as the risk and claims management, and the special challenges when selling abroad. The Dealer to get valuable tips on how they can better make their processes in the future in the course of the survey itself, as well as by the results.” The survey is available at the following URL: payment study of E-Commerce Guide, as well as the recent survey are supported by the Federal Ministry of education and research, the Federal Association of service providers for online providers e.V., the Federal Association of German shipping trade, as well as numerous Chambers and associations.

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