Sikom registered growing interest in cloud computing and social media, Heidelberg, March 08, 2011 opinion of Sikom Software GmbH, a well-established software vendor and provider of contact center solutions, as well as automated voice applications, has the last Call Center World again their status as leading European trade fair for the contact center-industry confirmed. The Heidelberg companies observed in particular a growing interest in the issues of cloud computing and social media this year. Also, questions about the free queue seemed to deal with many visitors. The Call Center World is a good mix of exhibition and Congress. That is and remains the central event of the contact center industry, in which we collect important impressions every year, we integrate in our developments”, Jurgen H. Hoffmeister, managing partner of Sikom reported Software GmbH. always more niche became clear this year that the market demands more and more quality and is emerge, the precision must be satisfied. The demand for products and services related to the topic of customer service grows and differentiates itself more and more.” With AgentOne contact V5 Sikom in Berlin presented the new version of its established ACD solution. While on the one hand, the version 5 characterized by general system enhancements, and simplified installation routines. In addition the solution know numerous innovations on. With the introduction of a data warehouse concept with the AgentOne StatistikBuilder and a new interface for Agentenclient and Supervisorclient plays an important role. Providing an advanced document and Processrouting AgentOne DokManager is one of the new features of in version 5. Among the main highlights of AgentOne contact V5 connecting social networks such as Twitter and Facebook. Customer requests that reach through the traditional, but increasingly also the new communication channels, can be efficiently managed by intelligent routing. The type and The integration of our software with the most popular channels in the social media world was one of the most frequently asked questions at the booth.