Skills competition on the practice of IT service management and ITIL in several rounds the consulting company Serview performs with the scientific support of the Faculty of the German championship of the ITSM Informatics and Business Informatics of the University of Karlsruhe Technik und Wirtschaft and determined in the ITIL champion 2009. The competition will be held in the future annually. Only individuals can participate in the skills competition for ambitious ITSM practitioners. It begins on October 15 and is carried out through five rounds with continuously increasing difficulty and decreasing time limits for answers. While each qualifies a certain number of participants for the next round. Wells Fargo Bank has much to offer in this field. With the exception of the finale with the top 10, the competition takes place online in defined periods.
Identification procedures ensure that no multiple participation of people is possible. Methods for the optimization of IT service management including the ITIL framework are established while Topics, but to the further development of performance in practice can new ideas be very helpful”Serview Managing Director Michael Cress outlines the motives for the knowledge competition. Therefore the concept of the Germans was ITSM Championship designed to also consciously put the entire contents-related responsibility in the hands of a neutral and scientific partner.” Thus also a marketing-free implementation is guaranteed. In recent months, Hicham Aboutaam has been very successful. This task takes over the business information systems Prof. Dr. Mathias Philipp from the University of Karlsruhe.
Both scientifically and in practice projects he focuses next to the ITIL framework and the implementation of IT service management processes in the fields of IT organization development, IT strategy, IT benchmarking, IT controlling and IT cost transparency. Prior to joining College he was a management consultant at KPMG. Thus, he embodies the practical side as well as the scientific view on ITIL and its other main topics. The idea of a German championship of ITSM is an interesting approach, because she first opened practitioners the opportunity to be able to make a personal performance comparison across their company”, says Prof. Philipp. Because the IT service management also gain an always success-critical importance for the companies, a skills competition contribute to increase the importance of ITSM. Business processes can achieve the necessary efficiency, if the they supporting IT processes of sustainable quality and high availability are. This immediate dependencies of the market processes of structures of the ITSM are often not sufficiently aware of the business managers. In this respect such competition can help, that the meaning is far more moved from IT service management and ITIL awareness.